The Nocturne Online Store accepts the following methods of payment: 

(i) Credit Cards

(ii) Debit cards

(iii) Apple Pay

(iiii) PayPal

The following credit cards are accepted: MasterCard, Visa and American Express. If you return your order, the amount will be credited back to your bank.

Your card information is encrypted in our system using SSL technology. This high standard of security means that shopping with a card at Nocturne is safe and ensures that your details are never accessible to third parties. To ensure that your online credit card payment is as secure as possible, we use Verified by Visa and MasterCard® SecureCode™, an internationally recognized authentication technology known collectively as 3D Secure. 3D Secure protects your credit cards from unauthorized use to minimize the risk of online credit card fraud.

To use 3-D Secure, you must enroll with your bank.

Stripe (Payment Gateway Service Provider) is certified as a Level 1 Service Provider, the highest level of certification for payment processors. Stripe is compliant with the Payment Card Industry Data Security Standard (PCI-DSS), a set of security standards established by major card brands such as Visa, Mastercard and American Express. 

Our users trust Stripe with their sensitive data, and they trust us to be good stewards of their end users' data as well. As a payments infrastructure company, our security posture consistently meets the rigorous standards of the global financial industry. Stripe uses best-in-class security practices to maintain a high level of security.

If you cancel or return products in your order, the refund will generally be processed through the method you used to pay for the order. Please note that we cannot refund products returned after 14 days of purchase. Reduced priced items can be exchanged within 7 days and will not be refunded. Items that have been worn, used, altered, damaged or have missing original tags will not be accepted. Please note that shipping charges paid at checkout are non-refundable. Nocturne Customer Care provides customer service for purchases made at www.nocturne.us. For purchases made elsewhere, please contact the store where you purchased the product(s). Personalized products and sealed products that have been unsealed after delivery are not eligible for refunds. We advise you to take all necessary precautions to ensure that your product is protected.

If you have received incorrect or damaged products in your order, please email us at wecare@nocturne.us, call us or WhatsApp us at +1 (754) 233-3412; we are available daily from 10:00 AM to 7:00 PM (EST).

We hope you'll love all the items you receive from Nocturne, if not you can return them within 14 days from the date of purchase. Reduced items may be exchanged within 7 days and will not be refunded. Please note that some products are non-returnable, such as; perfumes, swimwear, lingerie and jewelry, with the exception of receiving the wrong products or the items arrive damaged. 

For your online purchases, you can request collection of your products from the same courier company that delivered your products, or you can choose a different courier company for collection. Please be sure to complete and include the returns form provided with your order to avoid delays in processing your return. Your return will be processed and refunded within 7 days. For an immediate refund of your online purchase, you can visit our store with the products, proof of purchase and the returns form and our team will be able to process your return immediately. Our team will be happy to assist you. Please note that credit card refunds may take up to 30 days to process depending on your bank's policy.

For in-store purchases, you can visit our store with the purchased product in its original packaging, with tags and a proof of purchase and our team will complete the return process immediately and process your refund.

You can contact our customer support team right now. You can email us at wecare@nocturne.us, call us, or WhatsApp us at +1 (754) 233-3412; we are available daily from 10:00 AM to 7:00 PM (EST).

Click on "Sign Up" which will take you to the page where you will need to enter your email address and then click "Continue" to receive a login code sent to your email address. Enter the login code sent to your email address and click "Submit".

Having an account means that you can view your entire order history, your loyalty points balance, and your saved products on your wish list. You can also securely store multiple shipping addresses.

Registering with the Nocturne Online Store has several benefits:

• Manage your personal information and save your preferred settings
• Track your orders and review past purchases
• Create a personal wishlist and share it with family & friends or print it out
• Manage your account information and address book
• Be invited to online events, exclusive products and special promotions

We take your privacy very seriously. Information you provide to us through our website is stored securely on our servers. Please note, however, that it is your responsibility to maintain the confidentiality of any passwords or login codes you are given or choose. For full details on how we handle information, please read our Privacy Policy.

You can access your personal information at any time under My Account. You can also email us at wecare@nocturne.us, call us, or WhatsApp us at +1 (754) 233-3412; we're available daily from 10:00 AM to 7:00 PM (EST).

You can email us at wecare@nocturne.us or call us at +1 (754) 233-3412; we are available daily from 10:00 AM to 7:00 PM EST.

We love to hear your thoughts on how we can make your experience even better by emailing us at wecare@nocturne.us, calling us at +1 (754) 233-3412, or WhatsApp us; we're available daily from 10:00 AM to 7:00 PM (EST).

Yes, once your package has been shipped, we will send you your tracking information, so you know when to expect your order.

Merchandise ordered on nocturne.us can be shipped to worldwide.

The cities that can be shipped for each region are as below.

 

Caribbean and South America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Mexico Show less

If your entire order has been delivered and some items are missing or you have received damaged products, please contact us and we will resolve the issue within 48 hours.

Yes you can, simply contact our Customer Care team let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

Even though items do come back in stock, product availability depends on the brand's stock so we cannot identify when an item will be back on the online. To keep track, simply fill your email in 'Notify me when available', as soon as item is in stock you will be notified by e-mail.

Yes, you can, we have a Nocturne gift box at no extra cost.